Our Reviews

Scott was amazing, helpful and knowledgeable in the sale of our Sierra EV AT4 Max Range. Very easy process from test drive to completion of the sale. Justin in finance was honest and straightforward with advice and differences between extended warranty plans and options. It has been the easiest automotive purchase we have ever had.

Great staff. We like the video you make now showing what is checked out and reasons for replacement of window wipers, etc. Everyone was professional yet friendly.

Regina was a great help. She scheduled everything and checked on the time frame and helped us with the entire process. Everyone at Harry’s was friendly. It was a great experience!!! Definitely A+!

Went in because air conditioner was not blowing through vents. The part only cost 86.00 or so but the labor was over 600.00. I felt that was a ridiculous amount to charge for labor. I had the car there at 7:00 - the part had to be delivered so don't actually know what time they started working on the car but by 10:00 they were finished. If it was hard to get to - it still only took a couple of hours to fix. The guy that waited on me in the service department was very nice and helpful so my only complaint is the amount charged for labor. I will have to look elsewhere for repair help in the future.

Everything went good, on time and great service. Polite people always . Thanks

Scott was very helpful and professional yet friendly. Answered all my questions clearly. Had a great experience dealing with Scoot and everyone at Harry’s on the Hill

an overall excellent experience that I've experience before with this dealership. never rushed just an honest desire for clarity and understanding.

They was awesome, friendly, an helpful

A pleasure to work with these folk

Fast and courteous. I love that they send a video afterwards.

Very satisfied with Scott. I would definitely come back. Scott met all me needs.

This will be the fourth time I visited Harry’s On The Hill to have work done on my vehicle. The first three times were great. Work was performed in a timely manner and most especially the pricing was reasonable. On this the fourth visit, one of the first questions ask when I arrived was if I had been told there was a $174 diagnostic fee when I made my appointment. The answer is no. Most likely I would have gone elsewhere if I had known. In retrospect, I should have left when I was told of the diagnostic charge. Secondly I was told I would be made aware of all charges before any work was done. As part of the diagnostic process, it was determined I needed two new batteries at $222 each. It was only at the time of checkout i learned there was a $50 per battery charge for installation. Lastly, on checkout, the invoice showed a $50 miscellaneous fee which was never mentioned. When questioned it was said this covers shop rags, paper towels, etc. Fortunately it was removed when I questioned it. Long story short to me Harry’s On The Hill has gone from a reasonably priced repair place to a stereotypical dealership where pricing is high, and there are other gotcha charges. Most likely I will not return.

Good customer service and shuttle services.

Was repaired in a timely manner and I appreciate the wash on my truck thanks

Easy to make a quick appointment, taken shortly after arrival, serviced in Reasonal time. Thank you for mt last compimemtary oil change and inspection.

Arrived early for our appointment and was still taken in for service.

Knowledgeable, friendly, straightforward

Very nice and treated me like I was important

I was notified about a nail in 2 of my tires and they were fixed before I left the shop.

Everyone at the dealership was supper friendly and it was probably the best experience that I have ever had when buying a vehicle. Ronnie was an excellent sales agent.

Good experience and service

Very courteous and helpful staff, kept me informed of exactly what was being done.

Excellent, friendly prompt service! Thank you.

An engine recall is significant. I was herded in and out like I didn’t matter. Clearly there was no inspection done on the engine since no dust was removed from the cover. (I checked). GM is better than this and customers shouldn’t be treated like they are easily replaced. When your service agent won’t get off a fake phone call to discuss what was done is a clear sign of quality service. The techs did a great job balancing the tires if that matters.

We are so impressed with your service! Perfectly on time pick up, you sent us notifications of the progress of the work and even a video! WOW! Just want to say thank you for making the whole experience so easy🙏

D3alership gets highes5 marks but GM service pol8cy is a failure. This is second time my climate control has failed with an intermittent problem. The failure codecl3ared itself overnight. So the faulty component could not be replaced under warranty. I had to drive 8 hours with the windows down in 95 degree heat because the fan did not blow cold air out. This is the second time this has happened. This is my 3rd encore. I traded in the first one because the seat belt retractor failed. I waited over 5 months for a simple part that never came. It was dangerous to drive a car without a seatbelt and I could hav3 been fined for not using a seatbelt, so I traded in the car. The new car had very major problem. The AWD would disengage frequently and I was unable to drive the car to my house. I have a sttep mile long gravel driveway and need AWD. Since i am disabled there were time i could not get to my house. GM could never fix the problem so i traded that car in for wat apoears to be the ladt GM lemon i will ever buy. GM Seems to provide features that only work when you don't need them. It's back to Subaru foe me. I have owned two in the past. Each with over 150,000 miles on them. No failures just standard maintenance and replacement of parts from normal use. Very unsatisfied with General Motors. .

They was great

Quick and efficient

Got my car inspected and it was fast and efficient

Completed repair work while keeping me informed.

Much better than previous time. Looks like some changes were made to improve wait time and communication

Wonderful customer service, in and out quickly and top notch service

Great service

Truck transmission had a fluid flush and is performing worse than when I came in…. I do have a hard shift issue but that issue is worse. The quote to replace the transmission is astronomical. The fact there is no other solution and the fact it’s had a hard shift forever and that it’s known there transmissions have a defect and were not recalled is upsetting.

Quick service and very professional

Great service.

I am so thankful that I have a dealership as wonderful as Harry's on the Hill! At this appointment I had to have a lot of maintenance at the 60K mile level on my Yukon and Carl walked me through the reasons and the costs with patience and diligence. In the end he was able to reduce some of the costs because I had less wear than normal and did not need to replace some parts. I never worry about Harry's pushing me to buy things I do not need. Then I was planning on paying the bill with some of my "REWARD POINTS" and when Donna looked them up my account I had a lot less points than I was sure I had. Donna went out of her way to search for my points. She could not find them but promised to keep researching to see if I had more more points. She could have just forgot about it figuring I just did not know how many points I really had, but she kept her word and called me and told me that she had found my missing points and adjusted my bill. These are the kinds of people that make up Harry's employee roster. Thank you for being such a great dealership,

The staff is friendly and informative. Service completed in a timely manner.

Everyone was very helpful. Thanks Scott and both Chads.

Very good!

I have purchased five vehicles from Harry's. In all cases I have always received the best customer service. Staff does a fantastic job. Thanks

It was good.

Very professional.

I came in to find out about my right rear tire. Well what I thought was wrong wasn’t I had a nail in the tire. So of course they fixed it. I really appreciate your staff they are so thorough. Thank you thank you!!!😊

Everything worked out well. I had to reschedule my initial appointment and that was easy. Got a call the day before to confirm. I didn't expect it to take 2 hours to change the oil, rotate the tires, and perform the inspection. Jiffy Lube could do that in under 30 mins. That caught me off guard and I had to reschedule work meetings accordingly. (I realize that a software update had to be performed, as well, but that could be done in the background.) I wish the app/online experience was better synced with the dealership, but I've learned that it's best to go old-school with Harry's and call to schedule service or anything else for that matter.

Easy to deal with and always on top of things.

Your people are very nice and say hello that goes a long way. If we have a problem y'all take care of it and explain it to us. Thank you we feel good when we drive off.

I called to make an appointment on Friday and they said they could fix the recall on Monday 8am, but when I got to the shop I didn’t have an appointment or it hadn’t been scheduled. The service writer said he would get it done (it would take 3-4 hours). They got it in and done in about two hours. I was very pleased with the results. Thanks for the service…

Service was great, parts inventory left me without a vehicle for 3 days. Need to figure out a better system for parts.

1st rate level of customer care!

Problem was addressed in a reasonable amount of time and customer service was excellent.

changed my radio quickly

Fast, efficient, friendly as usual.

always prompt and friendly

Very friendly and professional service.

Always a great experience with the service team.

I needed some minor maintenance on my Sierra, and also needed brake maintenance, and the tech also legitimately diagnosed a leak around my rear cab window. All work was completed within a day and the work was performed well (and my brakes are smooth!).

We have bought a lot of cars and this was the best experience we have ever had.

We appreciated the car being brought to us to test drive because of medical procedures, it’s hard for me to travel. Regina has worked with us and we appreciate how informative and patient she is. Everyone is always very helpful and we love doing business with Harry’s.

Fast and friendly as always

I came in with out an appointment because I was on a road trip from Texas to South Carolina. Carl was excellent and helped me. He got my truck in and check out in one day. No problems were found but I felt much better on my trip back to Texas!!!!

Service writer and technician kept us informed and performed repairs in a timely manner. My problem is I feel the failed part should have been covered by the Powertrain Warranty. Had i continued to drive the vehicle, you might be looking at an engine replacement which WOULD have been covered, Kind of foolish don't you think?

Took care of us in a timely manner. Friendly service.

From the start, the whole experience was stress free. Chad found the truck I wanted and had it ready for me when I got home from vacation. Scott Litton the salesman was very responsive, kind and very helpful with setting up a couple things on the Info System, very organized and had all paper work ready when I got there. I have bought two trucks from Harry's and both times were very quick, stress free and everyone was friendly.

Great service appointment

as always the service and staff are excellent Anthony Stiles is the sales rep when i purchased the truck he is the best and is in my consideration a friend. The service rep was Candace and she is wonderful always nice and helpful this is why I travel over an hour to get my service work done on my truck

The wait time was less than than I expected considering everything they had to do. I like that they send a video showing what they are doing. The coupons I received helped out some with the cost. I love Harry’s on The Hill!

Awesome.

Salesman was extremely pleasant and no one was pushy. Dealership was willing to work with me on the price.

Excellent group at Harry's on the Hill. Friendly and professional that take my GMC pickup maintenance seriously. Had a Dr. appointment but needed service on my truck. My truck was serviced along with a video of the work by the technician. Had me on my way to my Dr. appointment in plenty of time to spare. Good people here and good service.

Professional & timely

Candice was great ... very personable and helpful getting me checked in and letting me know where to wait, etc. I really liked having an outside option to hang out in fresh air. This was the first time I had service done at Harry's (oil change, tire rotation, general inspection) and after I drove off I realized it would have been helpful if someone from the service department had met with me when they were done to go over their findings, even if nothing, just a quick "we did everything and all looks good" would be my recommendation for improvement.

Performed a real good mud flap installation, took to long to get my vehicle back to service, what’s. The point of an appointment if the vehicle sits waiting for an hour!

Candice is amazing!

The dealership experience was ok, but my truck is ruined. The paint on both sides is scratched terribly. I'm very upset to have a new truck looking this way.

Matt, Richard and the team at Harry’s are the Best ! Fast, Fair, and Awesome Customer Service from start to finish of the sell Thank you

Easy to work with. Great customer service. First time buying a car local in MANY years usually have to go out of state to find what we want at a comparable price. Thank you.

Very courteous and knowledgeable

I have bought and sold a lot of cars (too many). My recent purchase of a 2026 GMC Canyon AT4 From Harry's was the fastest, easiest and most pleasant experience I have had. There was no wasted time, no hidden fees and this included my trade. Everyone at the dealership was pleasant and professional. Guillermo was as customer focused and knowledgable about the product as any car Salesman I have dealt with. The entire process was fun!

Harry's has been my go to GMC dealership since moving to the area almost two years ago. They have always been very professional, friendly, and honest with their advice.

I recv'd a refund and apology for the charges I paid for a repair to our 2021 GMC ACADIA. It turned out it was covered under warranty. Thanks again.

great as always

I bought a 2024 Denali 2500. 29k miles and owned approx a month and something broke in the transmission. Towed in on Tuesday 11/4/25 and was told that once the diagnostics were ran, I would get a loner vehicle. Called on Friday 11/7 and was bluntly told that when the diagnostics were performed, my advisor would call me. I waited another week and called back on Fri 11/14 and my advisor said that the technician was off and it would be Monday. Asked about a loner vehicle but still no diagnostics and no technician to ask. Was told that they would call me on Monday and no call. I called Tuesday 11/17 to be told the parts were ordered. Asked about a loner vehicle again and was told they were out. I received my truck on 11/21 after 18 days of no communication and relying on family to take and pick me up from work.

Waited 2 hours for an oil change and tire rotation

Excellent service advisor support. Great service department follow up.

went in for recall had tires changed they tried to tell me i needed a front end alignment i knew i did not the next morning i took my truck to pisgah tire they checked it for me and i did not need one ..sad that you would do that to any body let u lone some one that has bought several trucks from you no more

I had an appointment for service at 1:30pm. My vehicle was not taken back to the service department until 2:05pm. Service was not completed until 4:10pm. The service was a simple, oil change. I live 2 hours away from the dealership and only came here for this service because it was “free” because my vehicle was purchased at the used lot on site. I will NOT be returning for my second “free oil change” since it took nearly 3 HOURS to complete. The waiting area is not comfortable, especially to wait for that long.

When we pulled up Regina came out immediately to offer us her help. She was wonderful from the beginning to the end. I had a very wonderful experience. I will definitely be coming back to get another vehicle in the future from here.

over 2.5 hours for oil change and tire rotation is too long

Explanation of the vehicle’s operation was very limited and inadequate. Staff was great.

Friendly and efficient service

Five stars.........I got a great price for my trade-in and a great deal on my new AT4 dream truck. Scott (my salesman) was great as was the finance manager........everyone was extremely nice......... I highly recommend this dealership.

Did exactly what was needed

Quick and courteous. Everyone very friendly and helpful

Had oil change , tire rotation, and rear deck repaired. Excellent experience. Employees friendly.

Always 1st class customer service and care! Their responsiveness and professionalism are what brings me back as my dealer of choice....

Great friendly service with reasonable prices

Great service appt

I had an electrical issue with my truck that kept it from shifting into higher gears. I had it towed to Harry's on the Hill and 48 hours later had it back. Even though the dealership is 45 miles from my house, I had it towed there because it was purchased there. I was equally as happy with the sale of the vehicle as I was with the repair work.

Efficient service

Candice, who was in charge of my service appointment, was extraordinary. She underpromised and over delivered. She succinctly discussed the issue and the cost and the timeframe. She made an expensive repair more bearable by being understanding, kind and informative. The repair was done in a much shorter time period which made me very happy. Candice is a great representative for Harry’s on the Hill.

Very nice people!!

Donald is a great service manager.

The advisor, Candace, was very nice and explained everything very well. The wait wasn't long and the waiting area was clean.

Very friendly staff. Fast turn around for oil change

I appreciate working with service manager Donald.

Everything was wonderful.

Fan

The staff were all so friendly and they knew what they were doing. We stopped in, found exactly what we were looking for and were out of there in no time. They even set up the features of our new car, showed us how to get the most out of it. I highly recommend Regina (our sales person) and the dealership.

The check engine light came on two weeks after service (although it only stayed on one day), but the time it took to get the vehicle processed and repaired was much longer than I anticipated or expected.

Scott and the entire staff were incredibly helpful, supportive, and friendly. All my questions and concerns were answered and addressed. I was kept informed of my vehicle weekly and I was wonderful to know.

Candice met me right after I drove into the Service Bay. She handled everything for me and, an hour later, I drove out with my track fully serviced and inspected. Candice does a great job.

Efficient, friendly and performance. All top notch!

Good job.

Excellent service. met and exceeded my expectations. my service advisor Carl is great to deal with. he is very knowledgeable as well as helpful. I will continue with my maintenance as well as mechanical concerns with Harrys as my dealership. I am more than satisfied.

second service trip for basic service.....Kim and crew taking great care of me.......Very impressed so far with the new truck......

Always good experience but I wish the service writer told me that when the battery is replaced it takes time to reset features and some things have to be redone completely. I thought something was wrong.

My wife and I reflected on this and agreed, that in over 40 years of purchasing vehicles, this was by far the most pleasant experience. Our salesman, Scott Litton exceeded our expectations in all aspects of customer service. He was extremely knowledgable about the vehicle we were purchasing, courteous, and a pleasure to do business with. He made the dreaded stressful car buying experience pleasurable and fun. Jason Causby, our finance manager, was also a dream to work it. He presented our warranty options in non pressuring way that made us feel comfortable with making our decision to extend the warranty on our truck. He was quick, efficient, and very friendly making the document processing painless. Overall, Harry's on the Hill is top notch and we would wholeheartedly recommend this dealership to our friends and family.

Good

Working with Scott was a delight. He made the experience quick and easy. He was a delight to work with and had a great knowledge of the truck we purchaed. I would definitely buy from him again.

My inspection was completed on time

Great service 5stars

There install was excellent very very happy

Everything went great just like always

Ronnie was great! Thank you for our gifts. Justin was also very helpful, excellent and professional. All staff was friendly and spoke to us as if they were taking care of us. Also the cute little dog was the star on top. Merry Christmas to you all.

Good

Everyone is helpful and friendly.

I really appreciate doing business with this dealership. Everyone at Harry’s is friendly and willing to help. The waiting area is clean and comfortable. I feel welcomed and valued there.

Wonderful

We liked the video of the service on the car, keep this going. Most people don't get the chance to see just what goes into service of a vehicle.

Regina was fantastic, all the staff were.

Scott was awesome

" EXTRAORDINARY" ~ AS ALWAYS AND ALWAYS POLITE AND PROFESSIONAL. SERVICE REPRESENTATIVE "PAUL" IS KNOWLEDGEABLE, THOROUGH AND COURTEOUS. HIGHLY RECOMMEND HARRY'S ON THE HILL ...... MANY THANKS!!!

They was awesome, an helpful keep me updated on my vehicle, courtesy in every way,

No wait time, on schedule. Very accommodating, knowledgeable, and kind. Pleasant to work with.

Regina was very helpful and knowledgeable about the truck we were interested in. After a few test drives and negotiations we were able to buy the truck we wanted.

Great service 👏🏻

No pressure at all and easy going atmosphere! I highly recommend using Harry’s on the hill! They’ve been around for over 100 years and you can see why that is.

On time repairs or oil changes along friendly professional service. Plus they love dogs

thorough, pleasant staff

My wife brought the car for service and was helped exactly at the appointment time. I received a text telling me to watch a video of my car being serviced. Being a retired mechanic of over 55 years, I greatly appreciated being able to view the underside of our ACADIA. I am much more at ease viewing an underside in EXCELLENT condition. THANK YOU for this new way of doing business.

I had a great experience at Harry's. Their staff is very friendly and competent. My issue was diagnosed and repaired in a very timely manner. Thank you!

Everything was fine

Professional

Replaced parts under

Great people and great service.

Excellent!!! These folks are wonderful!! Love Donald, Candace, and the whole crew. No matter what, they are always helpful, kind and efficient. They truly bend over backwards to help.

On time, no surprises

Great service. Great place to buy an vehicle!

1. The windshield has cracks after the recent cold snap. I asked that it be replaced under the bumper-to-bumper warranty. It was not. Why? 2. There is a piece missing from the outside edge of the driver side mirror. I asked that it be provided as part the bumper-to-bumper warranty. It was not provided. Why? 3. The rubber seal around the rear hatch door is torn. I asked that it be replaced under the bumper-to-bumper warranty. It was not. Why?

Appreciated the complimentary ride home from dropping off vehicle for me and my daughter so we didn't have to spend hours at the dealership around the holidays. I also liked service department video that showed all of details of my inspection so I could see diagnostic and decide how to proceed with repairs and maintenence.

Service performed quickly, but wish that Onstar was allowed to do over the air software updates.

Great service in a timely manner 5

The first time I visited i just wanted to sit in a Terrain. I told the salesman (G-Mo) that I was looking, not buying yet. I am 5 ft 0 in, so if I wasn't able to get in gracefully and feel comfy, it would not be in the running. He led me to a vehicle I absolutely loved. 2 weeks later, I returned and test drove and bought it. The suv is fabulous, but the experience I had from every single person (detail guy through finance) was supportive, pressure-less, easy and knowledgeable with humor. The customer service alone (the vehicles aren't bad either) makes me a fan should I need another vehicle in the future. Thank you all.

Geoff ghvd

Oil Change and Tire Rotation was very quick.

Having dealt with the public myself in service for 20yrs I fully understand how difficult it is to satisfy. Some people cannot be satisfied no matter how well a job is done. However, I am totally satisfied with the service of Harry's on the Hill and service advisor Paul. 100% happy customer! Well Pleased and I highly recommend Harry's ... A+ Thank you again for your help

what started as a standard oil change and tire rotation on a Saturday morning to a belt and pulley replacement addition to services Carl Perkins. Service advisor and technician Ryan looked at the belt on the engine as i asked about a strange sound that just started. The belt as was half gone and a pully ? was bad. they gathered the parts and fixed the problem saving me a potential highway break down on my way home. Outstanding Customer Service!! They are AWSOME!

The work was professionally done and I really appreciate it

One of the most accommodating and efficient vehicle purchases in my experience. Deal was relatively easy to make electronically as negotiated by salesman Guillermo. Vehicles was beautifully detailed and waiting for us exactly as agreed to. Guillermo greeted us with a smile and spent the next hour or so instructing us on the details of this amazing truck as well as setting up all digital systems. Finance director Chad was low key and well organized. Fastest purchase process ever. Guillermo is a rising star and this is a terrific dealership. Buy your next one from Harry’s in The Hill and you sure won’t regret it.

Took my vehicle back on time and had the work completed in less than a hour and a half.

The most amazing experience ever when purchasing a vehicle. Thank you so much

Gullerimo Mendez was professional and made the process of purchasing easy!

Took me in quickly and performed the requested services with a nice video all work and inspections made.

Regina was fantastic

Came in for a recall, and had some other items looked at.

Very satisfied.

Very kind and helpful personnel. Thorough vehicle maintenance.

The service advisors are always so nice and helpful. They have a hard job and often have to deliver bad news to a customer. That was my case as the needed repair was over $6K. I typically work with Candice Clough and Carl Perkins. Both are super nice.

Professional and courteous service as always!

Always very pleased

Communication was great and fixed my issue that I was having.

I was a “walk in” on a Monday. They fixed the problem, under warranty, and were done by 11;00 AM. COULDN’T ASK FOR BETTER SERVICE.

Upfront relationship, no game playing.

Ronnie and Chad was great to work with. Was easy to find a car option. Service dept Candace was great help in ordering add ons I wanted for truck.

Great service

The service is always on time and professional.

I really appreciate the service department being thorough and right on time. They took really good care of my 3500 Denali.

Excellent service and staff went out of their way to accommodate our schedule. We had a Wonderful experience!

Could not download update, will have to go back

Fast and efficient, Harry’s got my ‘new to me’ Terrain serviced and new tires installed. Thank you Harry’s !!! Your staff is super as well. Couldn’t deal with nicer people!

My service advisor Candice was helpful and efficient. My vehicle’s oil change was complete in a timely manner. All staff with whom I interacted were friendly & professional.

Great place to do business with. Its a breath of fresh air to find a dealership that cares about the customer before,during and after the sale.

The service work performed by the crew at Harry’s was spot on and they gave me a loaner car because it was going to take all day for them to do the repair. Everything is working great after licking my truck up the following morning

I was met by a friendly person when I drove in to the Service Department who helped me park. A nice lady filled out my work order. An hour later my truck was ready and the Harry's people had it waiting for me at the door. As long as Donald Ernesty runs the shop and Pat Grimes owns the Dealership. Harry's will be my Dealer of choice.

Shott waiting time for servicing my vehicle. Very efficient service by service person and technician.

Great Service and Great People

Did a good job. Friendly. Explained everything to me

Professional service people & workmanship

Friendly service not long wait

Great service

Quick and easy. Staff is exceptional!

Very polite

Great

Everyone was nice and kept me informed about the necessary services I needed to have to correct the addresses issues

Fantastic

Service staff was very helpful. Did the work that needed done and had my truck ready in a reasonable time frame. Definitely recommend Harry’s.

As an Automotive Sales Specialist myself, with years worth of experience. I can hands down say this was the utmost enjoyable dealership experience I’ve ever had. From being met by Mr. Steve to driving away the 1st, 2nd and 3rd time, I was taken away by the professionalism, knowledge, courtesy and overall personable experience. The early Sales Manager (Mr. Chad) and Finance Manager (the other Mr. Chad) introductions were no pressure and top tier genuine interactions. Even if I wouldn’t have walked away with a new truck, I would still 10/10 recommend these folks to anyone including my own family and customer base. Excellent job gentlemen and thank you.

Efficient

Second time I was in to replace radiator hose. Wrong part the first time , second time it was the correct part. Kim took care of the problem and made sure that the second part was the correct one before I made another hour trip into Harry's

Great staff. We like the video you make now showing what is checked out and reasons for replacement of window wipers, etc. Everyone was professional yet friendly.

Good communication, good listening, trustworthy, reliable service

I was totally impressed with the communication and the ease of the service. All of my issued were addressed and resolved.

Friendly service, good people working there. They do good work in a timely fashion.

Everything was fine but I was there for over 3 hours! Not sure why it took this long. I had oil and filter change, tire rotation & replacement of 4 tire pressure sensors. Service rep did apologize and took approx $50 off of my bill. Also, I wish someone had given me an estimate of the cost of replacing the sensors. It was quite expensive and a surprise to me.

GREAT!!!

Steve Norton was amazing. Very smooth process and treated me and my husband very good! Best experience I have ever had with buying a new car!!!!

I truly appreciate all your help throughout the purchase process the team provide. Regina and the finance team made the entire experience smooth, and very enjoyable, and I’m very happy with my decision.

Good experience…..

Great sales team. My wife loves the car even though the condition of the Acadia is questionable. We understood that it had miles on it but it has more scratches inside and out than our 180,000 mile trade in. Also I think upselling extended warranties shows a lack of confidence in your product. If the electronics fail we’ll just buy a Tesla or something next time. Thanks again

Great

Everything was great ,when I arrived to when I left it was GREAT!!!

Everyone I dealt with was professional, polite and good at what they did. Carl Perkins in particular was very helpful and assisted me in working through a warranty issue.

Called to ask how much a oil change was on my 3500 GMC DENALI 6.6 duramax I was quoted $120 plus tax when I checked out the bill was $ 160 I questioned it and they came back with $ 133

Good

Great experience!

Steve was great to work with! This was the best vehicle buying experience that I have had!

Timely, courteous and professional

I have to say, it was a very pleasant experience purchasing a car from Harry's. Our Sales Rep, GUILLERMO RAMIREZ, was very knowledgeable with all aspects of the car and was patient in dealing with me and all my questions. The finance manager was a really good guy too. The trade in process was easy and they were very fair. Love my new car!

Outstanding service as always at Harry's, thank you.

I had contacted internet sales about a 2500HD AT4 over the weekend. I told them when I was coming in and when I got there, the truck was in front and waiting. Guillermo was a great sales rep and extremely knowledgeable about the vehicle he was showing me. Highly recommend.

I was kept informed throughout to day and Kim scheduled a follow-up to continue the diagnosticx. A very good experience from the staff.

this was a simple first oil change and tire rotation. always excellent response from dealership

It was good.

The service advisor, Candice was extremely helpful in getting my Yukon XL 2016 in to be serviced due to an emergency roadside problem of 2 tires needing replacement.

Friendly staff

Spencer was my salesmen, he went above and beyond to make sure I got the perfect truck. Regina helped show some of the new features and set up my GMC app. Couldn’t recommend any one better than both of them!

another problem developed with the 6.2L engine in my '25 Yukon Denali and the service manager and team did a superb job of diagnosing the problem and recalibrating certain fuel parameters to eliminate an engine hesitation that was happening even using hi-test gas.

No pressure. Very Friendly Guillermo is Great Sales Person I highly recommend Harry’s on the Hill

I have purchased at least three cars from Harry's. The customer service is second to none!

Professional

The entire staff was friendly and very helpful. The service work was done quickly and earlier than expected. Wonderful 1st experience and I will return for service and or purchase.

Scheduled for completion of fuel module. Arrived on time, no wait.

Staff is very nice I enjoyed my time with tech. Service manager and sales

Absolutely wonderful experience at Harry’s! The best car buying experience we have ever had. A completely different experience than other corporately owned dealerships!

Always excellent service.

I so want to celebrate the Service department. The sales department and management are exceptional, but the service department continues to be a disappointment. I signed up for my 15K service (complementary) online and lined out my concerns in the comments section. When I arrived at my appointment, I was not greeted as I drove in, and I had to go find a service advisor (Strike one). The advisor was not prepared, but read over my comments and said there should be no problems with me wanting to substitute a fuel filter change for the oil change that I did not need. Turns out it was an issue, but I was not made aware of the issue until after the work was done (strike two). I was shocked at the final bill, but the paperwork did not reflect what all of the charges were (Strike three). At this point, I just wanted out before I lost my cool. I was able to go online to see a detailed bill. I do not know what the results of the 15K service and quality checks were, and I was charged for a Jack lift kit lifting rod. I received a letter from GM stating that the dealership would take care of the service notice, which I thought would be at GM's expense, not at my expense. Needless to say, this is the very last time I will ever bring my truck to Harry's on the Hill for service.

Scott was amazing, helpful and knowledgeable in the sale of our Sierra EV AT4 Max Range. Very easy process from test drive to completion of the sale. Justin in finance was honest and straightforward with advice and differences between extended warranty plans and options. It has been the easiest automotive purchase we have ever had.

They are great!

Great service for reasonable price. Staff is always great.

We had a service appointment at 2:00. Harry's did not have the necessary parts on hand despite having had over a day's notice to acquire them. We sat while you sought the parts elsewhere. We judge that programming a new ignition fob and cutting a new key should have taken less than a half hour--not more than two hours. This was an abuse of the customer's good will. If GMC surveys us, we won't mention this issue, but it WAS an issue--so much so that if we had an option, we would seek service elsewhere. There is also the matter of a bill in excess of $500 to replace a lost key and fob . . . a price that drastically exceeds the value of the equipment and customizing required, and leaves us doubting the wisdom of our choice of service provider. Please also note that we almost never leave a negative review . . .

Guillermo killed it. Great salesman with a great personality

Did a great job on time and for a fair price. Texted and called me to let me know when they were working on it and when it was done. Then called to make sure all was done to my satisfaction.

Great experience and completely satisfied with the process. No high pressure sales and really worked with me on my trade in value. Guillermo was very knowledgeable about all the specifics with the Canyon and explained all the features.

Excellent Service.

I dealt with Guillermo Ramirez during my purchase and he is a pleasure to work with, he definitely has a customer centric attitude and cannot do enough to answer any questions and is quick to follow up on items he needs to check on. One thing that stood out in the beginning he does not pressure you for a decision when initially looking at what you want to purchase but was always ready to answer questions and was very knowledgeable of the products. The purchase closing was one of the smoothest that I have experienced. Guillermo is certainly a good representative of Harrys on the Hill Dealership that other dealerships could learn from. Thanks Danny

The truck was sitting where I could see it and it was never moved. My appointment was at 1:30 and I didn't leave the dealership until almost 4:00. I was told that nothing could be done at this time because it is a GM problem. The problem is that suddenly everything quits working on the dash. The radio, speedometer and the signals. This was the second time I've had the vehicle in for this problem. It is not a pleasant experience when this occurs driving down the road.

Great experience!

I was greeted warmly. I told the guy I had an appointment for an oil change. Within in 45 minuets I was on my way. Waiting area was nice, except for the dog. Dog was well behaved, I just don't care for dogs. Believe it or not dog lovers, not everyone likes your dog as much as you do.

Very professional. Clean environment. Explained needed service.

Great service

Always a pleasant experience

Great service!

Great communication and service was professional.

I took my car 2022 GMC Terrain in because I had a Recall. I also wanted my windshields replaced. They replaced the front windshield but did not replace the rear I was suppose to get an oil change because my sticker from last time had run out. I still feel it is missing sometimes, I am wondering did they really fix the Recall. I realize they were busy but I did not appreciate the service I received.

nice to give a discount on cleaning under car. passed nc inspection.

Shaina,Regina and Chad were a pleasure to deal with

This was by far the best service experience that I've experienced. The video summary of the inspection was great! Such a good experience that we are purchasing another vehicle from you, keep up the great customer service.

The service department is always well organized and efficient and the waiting area is comfortable.

Matt and Regina were awesome to deal with. They actually made purchasing the 2 new vehicles a pleasant experience. The honesty and integrity that this dealership and these folks have were refreshing. As long as this holds true we will be life long GMC customers at Harrys on the Hill. Thank you to you both for putting these deals together and staying late to do so.

Everyone at dealership very nice and helpful. Old style great service!

Not many coupons offered for the amount of services performed- 90k miles but service tech and mechanics were exceptional

Fast, polite, knowledgeable, comfortable waiting room, wonderful employees!

Great

Just nice people showing me where to go sit and wait… all over nice people!

Very professional, but friendly at the same time.

It was awesome. Nick took care of my service issue with my truck promptly. I called that morning with the issue and it was fixed by that afternoon. The part was not in stock but they were able to attain it from another dealer which I know was going the extra mile and I appreciate that. The communication and the willingness to have his tech look at my truck right away so we would have a direction was appreciated. I cannot find a negative word to say about this dealership from their sales department to service department top notch.

Very professional work

Very good service on my truck. They were knowledgeable, respectful, quick, and very friendly. I just moved to the area and found your dealership. I won’t go anywhere else if you’re consistent. Thanks

I was met promptly. Time to complete service was reasonable and service manager and cashier were professional and friendly

Caring and helpful

Thanks for the easy transaction and friendly service.

Great job

Knowledgeable staff. Work is complete.

This was the easiest stress free car purchase experience I’ve ever had. Everyone that I worked with was easy going and low pressure. Thank you Chad Stamey, Scott Litton, Justin Causby!

Always friendly willing to accommodate your needs!

Hunter was especially great! He explained the service plan, gave me a few helpful tips, very professional and knowledgeable. Glad I bought my Buick from Harry’s! Pam Hertner

Excellent customer service!

Harry's GMC went above and beyond to help me. A mouse had chewed through my gas line. I was stranded on a very busy highway. The Police blocked the lane so I didn't get hit. Harry's GMC got me a Tow Truck before the Police could. I am very thankful for both Harry's GMC and the Asheville Police Department for their help.

Hello on June 8th I brought my 2021 GMC Acadia Denali to have an oil change and a tire rotation. There were a couple of things that happened during my visit that I just feel management should be aware of. The first is this was the longest oil change and tire rotation I have ever experienced (I waited around two hours). When they needed to rotate my tires I forgot to get my wheel lock out for the mechanic and instead of asking where it was the consultant went through my glove box without my consent and came to the lobby to just let me know he did, that made me feel very strange because someone just went through my personal belongings without even asking. The next was when my car was done they told me that my tiny plastic trash can had been getting in their way and now my door seemed a little droopy? I was obviously concerned and when I went out to my car and I’ll add I had my two year old daughter with me, my door was completely broken. The door had noticeable damage like there is no way it happened and no one noticed it. the panel before the door had a large amount of damage and the door has obvious signs of being jerked open or pulled the wrong direction. I have the picture from when my car got there and the ones I took when I realized something was wrong. I went back in with my now very tried and aggravated toddler to get the manger because it was wild to me they told me car was good to go knowing the mechanic had caused massive damage. No one would tell me exactly what happened, the service manager I delt with was very nice and quickly got a courtesy car and promised my car would look like it did. Even though they kept acting like they were doing me an extra service, when it was the mechanic that messed up my car that is not extra that is a necessary service when you damage someone’s property. When my husband and I came to pick it up four days later, it was as if no one wanted to talk to us. I know that my husband did come up to the service center after I had left because he was upset that I was lied to and told everything was good and handed keys especially with our small child with me. His anger in my opinion was warranted. When we got the car only the front panel was sort of fixed, the panel does not line up the way it’s supposed to. I’m the most upset because this car was a big deal for me, it may not seem like a lot because it’s a little older and I am still very upset that it isn’t how I bought it, the panel sits a little too high and the door is still making a small popping noise it never made before being damaged by this establishment. I’m just so shocked by how this whole experience went and at the end of the day if someone would have just told me the truth I wouldn’t have been happy, but I would’ve understood mistakes happen we’re all human. I sent this directly to the dealership with no response after they told me they would review it and let someone know.

Good Job, great customer services

Our vehicle needed major repairs. The staff insured that everything was properly repaired and found a couple of unrelated issues that were also repaired.

Scheduling routine maintenance was easy. Service was completed and my truck was ready when promised. Staff was courteous and friendly.

Everyone was extremely nice and helpful.But was not happy with there diagnosis Been driving trucks a long time a lot with Allison transmissions never had this shifting problem Would like to have more input from GM

The experience was excellent. Our salesman (Guillermo Ramirez) was very helpful and extremely knowledgeable. Great Job!

Quick service, professionally handled. Also bought extended warantee at the same time. You guys are great!

Everything great...people were kind and helpful

Scott and Chad made our experince purchasing this vehicle a delight!

Regina was very nice and she helped me finally decided on the GMC Canyon AT4. It was a smooth Buy. Thanks for everything !

Just an oil change and tire rotation. It took about as long as I expected. I was able to use my GM Rewards points to pay the bill. Can’t beat that!

Overall purchasing experience was great! Guillermo Ramirez was very patient with me, while I looked at trucks over time. Answered every question I had. Very pleased!

all went well. Hunter was great. good experience at Harrys..

They were really friendly and professional with my experience with them while waiting for my oil change which didn't take long at all. I enjoyed you selection of vehicles on display which was amusing.

Always great people and work.

Once we got in sync, Scott was excellent! I am a happy customer.

I drove from out of state to purchase an SUV. The service and communication throughout the process was excellent.

Every thing was good, the sales person was very friendly knowledgeable. He showed me the features of the new car.

Scott was a great salesman! He is kind helpful and knowledgeable.

Outstanding

Our sales person Guillermo Ramirez was very knowledgeable and non pressure. He brought vehicle up next to our vehicle where my wife with mobility challenges could look at it and check accessibility of entry into new vehicle. He new how to work with a person with such mobility issues. We were impressed how seamless this purchase was handled. Sales manager who done the paperwork for vehicle trade and more was also wonderful to deal with. Than we got a thank you and welcome text from the service manager. One more thing, was not smothered by a salesperson when approaching dealership.

Was greeted in a timely manner and one of my repairs was done quickly. The other one the part had to be ordered and hope to get it fixed this week. Friendly, polite and knowledgeable service personal was a big plus.

I am one of those people that do not like to deal with sales people (no offense to anyone). Regina on the other hand was totally awesome. She never pressured me on anything, no constant phone calls, she answered my questions without any run around, truly amazon. Thank you Regina for finally making me believe there are great sales people around and a pleasure working with you.

Nicholas was communicative and got the issue resolved quickly.

Every experience at Harry's on the Hill is always magnificent. I feel heard with my concerns, love the reminders for my appts and consistently have excellent service on vehicle and as a customer.

Excellent Service

Got in and out quick.

Always a great experience!

professional, courteous, efficient

Everything was great

Replaced battery. Hunter jumped on it and got it done quickly! Thank you!!!

No waiting. They took the truck right in and fixed it while I waited.

Had an appointment was there for 2 hours

Great Service

Great experience all around. They had me in and out quickly. They were very helpful and knowledgeable. I would highly recommend.

No pressure at all and very professional throughout the entire process. He answered all of my questions thoroughly and addressed my concerns honestly and transparently. I felt informed and comfortable every step of the way.

Hunter was new to me as my representative for the service and I did not know if he was going to be as good as my previous ones. He was FANTASTIC! He was so great about everything right like I have grown to expect when going to Harry’s on the Hill

The service I received was excellent in and out in a very timely manner and CANDICE CLOUGH took great care of me keeping advice to all that was happening and made sure I was happy not only with the service but the cost very professional yet friendly highly recommended

The while sales team was great Regina and Chad definitely contributed to my purchase.

Sales person very helpful and knowledgeable, faster then other dealerships

Well done repair. Truck was ready when promised. Thorough explanation of repair. Great experience. Very highly recommended.

5 stars to service advisor Nick. Honest down to earth guy!

always good service

I was treated fairly by Hunter and Donna. I told them both thank you. I wish I could have hugged Regina but I guess she was just too busy. She had helped us in the past. I loved seeing Justin. I have known him for several years also. Thanks to Harry's on the Hill. I love and appreciate all of you and I love my Buick "Cinnabon." Becky Hensley

Salesman Steve Norton was amazing. I called the night before he sent me a video he made and made sure to zoom in on areas I asked about specifically. Steve answered all our questions and stayed with us through the whole process. Chad Steele in Finance made sure it all worked out perfectly. We chatted with Anna and Pat who made us feel very welcomed. Everyone with encountered at the dealership were pleasant and welcoming. We love our new GMC and so glad we trusted Harrys.

My second vehicle i've bought from Harry's and couldn't be happier. I used RIchard Briggs both time and his attention to detail was noticeable. Quick and easy transaction both times. Would recommend them for sure.